Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please submit a problem report to admin@karennewyear.com

Wrong Address – If you or an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Size exchanges – As every product is made on demand, requesting a size exchange would mean producing an entirely new product. Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order. 

Buyer’s remorse – Our return policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order.